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FAQ
To help you get started with Antom, here are some of the most frequently asked questions about the onboarding procedure. If you have any further questions, please
. Our team will be in touch right away.Where does my business need to be registered to get started with Antom?
Antom supports cross-border payment processing for registered businesses in the following regions:
- Singapore
- Hong Kong
- Australia
- USA
- Brazil
- Japan
- Thailand
- Malaysia
- Indonesia
- Philippines
- UK
- EEA (European Economic Area), and other selected countries.
Antom does not support businesses registered in:
- Chinese Mainland
- Taiwan
- Macau
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Which documents do I need to onboard?
Here’s what you’ll need:
- Business License
Company registration certificate from the registered region
- ID of Legal Representative
Passport or ID card of the legal representative
- Bank Account Information
Company bank account details for settlement
- Business Description
Overview of your business, including services, target markets, and revenue model
- Website or App Information
If applicable, provide your website of the business or app name
- Beneficial Ownership Information
Information on ultimate beneficial owners and directors
- Addtional Documents
Depending on the business type and region, you may need to provide industry-specific licenses or permits
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How do I register and complete onboarding with Antom?
Once you’ve verified eligibility and prepared your required documents, the next steps to register and complete your onboarding are:
1. Contact Antom to initiate the onboarding process.
- Email: global.service@alipay.com
- Or, please . Our team will be in touch right away
2. Submit the required documents via the Antom portal or by email.
3. KYC and compliance review:
- Antom will review your documents and verify your business.
- This includes anti-money laundering (AML) and know-your-customer (KYC) checks.
4. Account approval
- Once approved. you will receive login credentials to access the Antom Merchant Portal.
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Which is the right payment product for me?
Antom offers several online payment products to help streamline your cross-border transactions, click the links to find out more:
- – For one-time payments via a hosted payment page.
- – For recurring billing (e.g., SaaS, memberships).
- – For recurring payments via direct debit.
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How do I integrate Antom?
There are several ways to integrate. Find out which of these integration options would suit you best:
- API Integration: For custom-built platforms.
- Find out more:
- SDK Integration: For faster integration with platforms like Shopify, Magento, etc.
- Find out more:
- Hosted Checkout Page: Redirect users to Antom’s secure payment page.
- Find out more:
If you’re unsure about your needs or require assistance, please leave your and our experts will be in touch.
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Which payment methods are supported by Antom?
Antom supports over 300+ global payment methods, including digital wallets, credit cards, online banking, mobile banking apps, and bank transfers. You can activate the ones your customers use most, dependent on the markets you’re targeting, via a single integration.
- Find out which local payment methods are supported at:
- Example: If you are targeting Southeast Asia, you can enable Gcash, Dana, ShopeePay, and AlipayHK.
Note: Some payment methods may require additional configurations or documentation.
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What do we need for settlement setup?
You’ll need to add a valid bank account in your Antom Dashboard. Settlement frequency, currencies, and account details can all be configured once your account is activated.
- Configure your settlement plan:
- Set your preferred settlement currency (e.g., USD, EUR, SGD).
- Choose settlement frequency (e.g., daily, weekly, or monthly).
- Find out more at:
- Multi-currency support:
- Antom supports multi-currency settlement, helping you reduce foreign exchange (FX) risks and conversion costs.
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What is your settlement cycle?
There’s no predetermined settlement cycle with Antom – it really depends on the agreement you have with Antom. If you’d like to check your specific settlement cycle, the best way is to log in to your Antom dashboard. Alternatively, please feel free to contact our experts directly
For further information, you can also check out the following resources:
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Can I test my Antom integration before going live?
Yes, the Antom sandbox provides you a testing environment to simulate payments and ensure seamless integration of their applications with Antom products.
For further information, you can also check out the following resources:
- Use the Antom Sandbox to simulate transactions and test your integration.
- Find out more:
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